So I made the mistake about not properly backing up my important files on my external hard drive (I should know better), and lost about a decade's worth of data (family photos, tax documents, etc) after my drive failed on me. After having a few "specialists" look at the failed drive, I was told that my information was "gone forever!!" I decided to keep the drive anyway. After about a year, I came across DataTech Labs via a Google search. After reading the great reviews, I decided to submit a case to see what they could do for me. I have to admit, I was a little skeptical since I thought my data was pretty much lost in cyberspace heaven. After a brief, professional conversation with one of the DataTech Engineers, I decided to send my drive to them to see what they could do for me. Within one day of them receiving my drive, they contacted me and said they could pretty much retrieve 100% of my data. Needless to say, I was pretty excited to hear the great news. The next day, they called to confirm that they had successfully retrieved my data...wow! Talk about fast and professional!! A few days later, I had my lost files back at home with me safe and sound. I cannot say enough good things about this company. My only regret about this whole ordeal is that I did not contact DataTech Labs sooner. This is the company that you want to handle your recovery needs...I would highly recommend them above anyone else!