Your submission has been sent to our lab and we are ready to receive your device. Please follow these last few steps below to make sure we receive your device properly.
Step 1 – Print this page
Step 2 – Package your device and include a copy of this page
Step 3 – Drop off or ship to one of our labs
Your case manager will suggest the best delivery method and provide the address for the nearest delivery location.
Case Information
Date: {date_mdy}
Partner: {Hidden Field:29}
Customer’s Name: {Customer’s Name (First):31.3} {Customer’s Name (Last):31.6}
Address: {Street Address:24} {Address Line 2:25}
City: {City:26} State or Province: {State:28:value} Zip: {Zip Code:27}
Country: {Country:21}
Primary Phone: {Phone:22} Secondary Phone:: {Mobile:23}
Email: {Email:19}
How did they hear about us?: {How did you hear about us?:11}
Media Type: {Media Type:14}
What happened: {Please describe what happened::16}
Critical Files & Folders: {Criticial Files & Folders:17}
Did they accept the terms & conditions?: Yes
Best Practices When Shipping
- Place this form in the package so we can identify your device when it arrives.
- Add ample padding around all sides of the device and suspend the device in the middle of the packaging
- Ship the device via a trackable service with a signature required
Disclaimer: It is best to remove the drive(s) from a computer, laptop, or RAID array and ship the drive(s) by themselves. If you are unsure how to remove a hard drive from within your computer have a professional technician properly remove the hard drive. If you must ship your entire desktop, laptop, or RAID please contact us is advance to discuss proper shipping methods.
Any questions, please call (888) 288-3282.
